HGS posts ₹4,958.8 Cr in annual income with ₹811.8 Cr EBITDA, names Venkatesh Korla as Global CEO and Mahesh Nutalapati as Global CFO amid digital transformation push.
Hinduja Global Solutions (HGS), listed on BSE and NSE, has announced its Q4 and full-year FY25 results, reporting total income of Rs 1,297.7 crore in Q4 and Rs 4,958.8 crore for the full year. While quarterly EBITDA stood at Rs 279.2 crore with a 21.5% margin, full-year EBITDA reached Rs 811.8 crore at 16.4%. PAT for Q4 was near break-even at Rs -1.7 crore, while annual PAT reached Rs 100.7 crore, including discontinued operations.
Leadership Transition Ushers in Digital-Focused Growth
Marking a leadership transition, HGS elevated Venkatesh Korla to Global CEO and Mahesh Kumar Nutalapati to Global CFO. Korla, previously President and CEO of HGS Americas, brings over 25 years of experience in digital services and tech-enabled customer experience. Nutalapati, a Chartered Accountant with 24 years of financial leadership, will now oversee global finance strategy.
Chairman Ashok P. Hinduja commented, “The company is evolving to align with an AI-led future. Venkatesh, with his digital expertise, is the right leader to take HGS into this next chapter.”
Korla added, “It is a tremendous honor to lead HGS globally. Our people are our strength, and we will build human-centered, tech-powered CX solutions that create real impact.”
Business Expansion and Technology Investments
In Q4 FY25, HGS added 13 new clients for digital CX and 12 for HRO/Payroll Processing, and expanded services with over 65 existing clients. The company launched a new AI-powered Digital CX and Data Innovation Hub in Waterloo, Canada and a new AI platform delivery center in Bengaluru.
HGS served 375 active digital/CX clients and 833 payroll clients by March 31, 2025. The total employee count stood at 18,347 across nine countries and 32 global delivery centers.
Digital Media Arm Grows in Tier II and III Cities
HGS’ NXTDIGITAL division maintained a customer base of over 6 million through digital TV and broadband services. The broadband vertical showed growth in Tier II and III markets, with 27% of FY25 revenue from retail customers. IPTV was launched and will be scaled in FY26.
The enterprise vertical, CelerityX, also expanded its corporate clientele. A new subsidiary, HGS Digital Private Limited, was incorporated in April 2025 to advance fiberoptic and broadband infrastructure
Industry Recognition and Awards
HGS won two 2025 Stevie Asia Pacific Awards, for CSR in Ajmer and Technology Innovation in Customer Service. It was also named a Great Place to Work in Canada and the Philippines. Its India-based women returnee program was honored among the Top 20 Most Innovative Practices at the DivHERsity Awards.
Financial Outlook and Strategy
Whole-time Director and Group CEO Partha DeSarkar acknowledged FY25’s challenges amid economic and geopolitical uncertainty. However, he reaffirmed HGS’ focus on cost optimization and technology investment.
“HGS Agent X, our AI-based CX platform, and new vertical-specific solutions for BFSI and TMT are driving digital operations. The client pipeline looks strong, and we expect digital revenue share to rise in FY26,” he noted.
HGS (Hinduja Global Solutions) is a global BPM and digital CX services leader with operations in nine countries and 32 delivery centers. It is part of the Hinduja Group. HGS combines automation, AI, analytics, and cloud to power customer experience transformation. Its media arm, NXTDIGITAL, operates across 4,500+ Indian pin codes with a mix of digital cable, broadband, and satellite.
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