Global BPM and Digital Leader, HGS Expands in Philippines with New 3,000-Employee Hub

Part of the Hinduja Group, Hinduja Global Solutions strengthens its APAC footprint with a next-gen Intelligent Experience Hub in Manila’s prime business district

Hinduja Global Solutions (HGS), a global leader in business process management (BPM), digital experience, and digital media services, has announced the opening of a new Intelligent Experience Hub in the heart of Manila, Philippines. The move marks a major expansion of HGS’s APAC operations and is poised to generate over 1,000 new jobs in the region across business services and digital transformation over the next two years.

With an initial capacity of 1,500 seats, the state-of-the-art facility can accommodate up to 3,000 employees in two shifts, consolidating HGS teams from across Manila into one modern, tech-forward workspace. Located in one of the city’s prime business districts, the hub has been designed to power future-ready delivery models while enhancing collaborative capabilities and team performance.

The Philippines has been an integral part of HGS’ growth story for over two decades, and this new intelligent experience hub marks yet another important milestone in our commitment to this region, said Giridhar GV, CEO – APAC and Global CHRO, HGS.
He added that the center reflects the synergy of human expertise, AI, and empathy-driven innovation to deliver high-impact solutions for global clients. It’s not just a technology investment but a strategic move toward orchestrating meaningful, intelligent experiences that resonate with our clients and their customers, he said.

Earlier this year, HGS signed a Letter of Intent with the Philippines government to significantly scale its presence in the country, reinforcing its role as a long-term partner in regional economic development.
The Manila hub becomes HGS’s sixth facility in the Philippines, joining its existing network of delivery centers. The new hub is built to support evolving technology-enabled service models, offering clients seamless, personalized customer experiences backed by a globally distributed workforce.

As HGS continues to expand globally, the launch of this new center not only supports its digital-first vision but also further anchors the Philippines as a critical node in its global delivery network.

At Prittle Prattle News, we honor your dedication and inventiveness led by showcasing you in a positive light. Under the direction of Editor-in-Chief Smruti Bhalerao, our platform is committed to disseminating powerful narratives that raise awareness and motivate change. For more important stories, follow us on LinkedIn, Instagram, and YouTube.