Prittle Prattle Pr

Contact Centre Modernisation Using Amazon Connect Gets Added Weight Through NTT DATA and AWS

Written by

admin

in

Abhijit Dubey, President and CEO of NTT DATA, and Greg Pearson, Vice President Global Sales at Amazon Web Services, say the agreement will scale AI-driven customer experience platforms across regulated and enterprise environments

Contact centre modernisation has emerged as a key focus area within enterprise digital transformation as organisations seek to improve customer experience while operating at scale across regulated environments. Against this backdrop, NTT DATA has signed a multi-year Strategic Collaboration Agreement with Amazon Web Services, placing AI-driven contact centre platforms and cloud modernisation at the centre of the engagement.
The agreement was announced at Wings India 2026 in Hyderabad and reflects a shared intent to help enterprises modernise legacy systems, deploy agentic AI responsibly, and scale innovation across industries. A significant component of the collaboration focuses on modernising contact centre environments using Amazon Connect, enabling enterprises to adopt AI-enabled customer experience platforms that operate securely and at global scale.

Under the agreement, NTT DATA and AWS will work across four priority areas, including AI-driven cloud transformation, industry-specific cloud solutions, modern managed services, and digital sovereignty. Within customer experience transformation, the companies will support enterprises in moving from fragmented legacy contact centre systems to integrated, cloud-based platforms capable of supporting intelligent routing, analytics, and AI-assisted interactions.
NTT DATA brings expertise in cloud transformation, cloud-native modernisation, and agentic AI, while AWS provides the underlying cloud infrastructure and services. The collaboration is designed to support enterprises operating in regulated and high-growth sectors, where contact centres often serve as critical interfaces between organisations and customers.

To support execution at scale, NTT DATA has established a dedicated AWS Business Group aligned with AWS sales and delivery teams. The group currently includes close to 11,000 AWS-certified professionals, with plans to certify nearly 10,000 additional experts over the next three years, strengthening delivery capacity across cloud and AI programmes.
Commenting on the agreement, Abhijit Dubey, President and CEO of NTT DATA, Inc., said cloud and AI have become central to enterprise transformation, and the collaboration with AWS is aimed at helping organisations move beyond experimentation to deploy AI responsibly at scale, including in customer-facing environments such as contact centres.

Greg Pearson, Vice President Global Sales at AWS, said the collaboration will support enterprises in modernising operations and building digital customer experiences through industry-aligned architectures and AI-driven platforms, while also addressing evolving regulatory requirements.
The partnership builds on existing delivery experience. Honda Trading Asia recently migrated its systems to AWS with support from NTT DATA, modernising its infrastructure and creating a foundation for AI-driven initiatives. According to Somya Mayuraskoon, Director at Honda Trading Asia Co., Ltd., the migration enabled a smooth transition within defined timelines and budgets while opening up new growth opportunities.
Beyond customer experience platforms, the collaboration will also see NTT DATA develop industry-specific AI-driven cloud solutions on AWS through its Industry Cloud platform. These offerings will span financial services, healthcare and life sciences, public sector, manufacturing, automotive, retail, and energy, supported by innovation environments such as sandboxes and dedicated labs on AWS.
NTT DATA will support these initiatives through end-to-end services covering advisory, cloud transformation, implementation, and managed services, enabling enterprises to adopt cloud and AI technologies with operational confidence and long-term resilience.
At Prittle PrattleNews, featuring you virtuously, we celebrate the commitment and innovation. Led by Editor-in-Chief Smruti Bhalerao, our platform is dedicated to sharing impactful stories that inspire change and create awareness. Follow us on LinkedIn, Instagram, and YouTube for more stories that matter.

Comments

  1. webdesign Avatar
    webdesign

    i enjoy reading your articles, it is simply amazing, you are doing great work, do you post often? i will be checking you out again for your next post. you can check out webdesignagenturnürnberg.de the best webdesign agency in nuremberg Germany

    Reply
  2. backbiome Avatar
    backbiome

    **backbiome**

    Mitolyn is a carefully developed, plant-based formula created to help support metabolic efficiency and encourage healthy, lasting weight management.

    Reply
  3. Ronald1912 Avatar
    Ronald1912

    Promote our products and earn real money—apply today!

    Reply
  4. Vincent Foster Avatar
    Vincent Foster

    Hello,

    I am interested in publishing an article on your website.

    Could you please let me know if you offer this option and what the terms are?

    Thank you in advance for your response.

    Kind regards,
    Vincent

    Reply
  5. jak kupić prawo jazdy Avatar
    jak kupić prawo jazdy

    gdzie można kupić prawo jazdy z wpisem do rejestru, gdzie kupić prawo jazdy, jak kupić prawo jazdy, w jakim kraju można kupić prawo jazdy, gdzie kupić prawo jazdy kat b, jak kupić prawo jazdy na lewo, jak kupić prawo jazdy w polsce, gdzie można kupić prawo jazdy, prawo jazdy kupno, jak kupic prawo jazdy kat b, gdzie mozna kupic prawojazdy, czy można kupić prawo jazdy, prawo jazdy bez egzaminu, legalne prawo jazdy do kupienia, kupie prawo jazdy, kupię prawo jazdy z wpisem, prawo jazdy do kupienia, gdzie można kupić prawo jazdy, gdzie można kupić prawo jazdy z wpisem do rejestru forum, gdzie można kupić prawo jazdy b legalne, europejskie prawo jazdy bez egzaminu, kupic prawo jazdy w polsce, kupienie prawa jazdy, kupię prawo jazdy, jak załatwić prawo jazdy na lewo, prawo jazdy kupie, kupię prawo jazdy, legalne prawo jazdy do kupienia, jak kupic prawo jazdy kat b, sprzedam prawo jazdy z wpisem bez zaliczek, prawo jazdy do kupienia, gdzie mozna kupic prawojazdy, europejskie prawo jazdy bez egzaminu, legalne prawo jazdy do kupienia, kupno prawa jazdy, Gdzie Kupić Prawo Jazdy Legalnie? 
    https://gdziekupicprawojazdy.com/
    kjmnb

    Reply
  6. comprare la patente Avatar
    comprare la patente

    comprare patente b, e legale comprare la patente, comprare una patente napoli, patente originale, comprare patente c, acquisto patente b, comprare patente prezzo, compro patente, acquistare patente b napoli, dove posso comprare la patente b, compra patente online, comprare patente b online, comprare la patente a napoli, dove si può comprare la patente, quanto costa comprare la patente, comprare patente di guida, comprare patente senza esame, patente comprata prezzo, come comprare patente b napoli, comprare patente a, patente online comprare, quanto costa la patente a napoli, comprare patente Nautica, patente da comprare, Comprare patente Napoli . Comprare patente registrata presso Motorizzazione civile (DMV)?
    https://patentedacomprare.com/

    Reply
  7. führerschein kaufen Avatar
    führerschein kaufen

    führerschein kaufen, deutschen führerschein legal kaufen, führerschein online kaufen, motorrad  führerschein kaufen schweiz, eu-führerschein kaufen,wie viel kostet der führerschein in österreich, führerschein kaufen ohne vorkasse, führerschein kaufen ohne prüfung Köln, Lkw führerschein kaufen Frankfurt, mpu kaufen Frankfurt,mpu kaufen köln, mpu kaufen legal, positive mpu kaufen erfafahrungen, mpu kaufen stuttgart, kaufen swiss registrierte führerschein, führerschein kaufen in österreich, Pkw führerschein kaufen auf Rechnung, führerschein österreich kaufen, österreichischen führerschein kaufen legal, kaufen swiss registrierte führerschein, registrierten führerschein kaufen berlin, echten führerschein kaufen Köln, legal führerschein kaufen, echten deutschen führerschein kaufen, deutschen registrierten führerschein kaufen, osterreichischen-fuhrerschein-kaufen zürich, deutschen registrierten führerschein kaufen, österreichischer führerschein kaufen erfahrungen, führerschein in österreich kaufen, osterreichischen-fuhrerschein-kaufen was tun, osterreichischen-fuhrerschein-kaufen was ist das, kaufen schweizer juristischen führerschein,
    https://fuhrerscheinkaufen-legal.com/

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *

More posts